Law Marketing Bibliography

Reviews of books on client development
for lawyers and law marketing professionals


The Woman Lawyer's Rainmaking Game:
How to build a successful law practice

By Silvia L. Coulter
Legalworks, a Thomson company, New York, 2004
Hardcover, 256 pages, $95
Reviewed by David M. Freedman

When police officers are trained to respond to situations involving domestic disturbance and hostage taking, the instructors at the police academy teach male and female officers totally different techniques. For example, if the hostage taker is male, a male officer should never smile at him, because the hostage taker will interpret the smile as derisive, which will inflame the situation. On the other hand, when a woman officer smiles at the hostage taker, the latter accepts it as a warm, comforting gesture, which will tend to engender trust and defuse the situation. This instruction is based on decades of field studies as well as psychological research.

Rutgers University anthropologist Helen Fisher believes men are naturally more competitive than women. She says natural selection favors "men with a taste for risking everything to get to the top of the hierarchy, because those males get more reproductive opportunities, not only among primates but also among human beings. Women don't get as big a reproductive payoff by reaching the top." Hence the dominance of men in extremely risky endeavors like auto racing, leveraged buyouts, and war.

I expected Silvia Coulter to bring out the differences in men's and women's styles of practicing law, relating to clients, and selling their services; and then explain how women could exploit those differences to their advantage.

I was disappointed, and you will be as well. Coulter presents no authoritative studies or research like the two examples I gave above. Ninety-five percent of what Coulter writes in this book is just as true for men as for women. If you remove the word "Woman" from the title, it would be a more accurate representation of the book's contents: The Lawyer's Rainmaking Game. In that respect, inserting "Woman" in the title is a marketing gimmick, a contrivance to slot the product into a burgeoning market niche.

Coulter does explore anecdotally, without offering scientific or clinical support, some differences between female and male styles, such as this quote from Maura Ann McBreen, chair of Baker & McKenzie's Client Development Committee:

We have more practice and comfort with social skills than men do, which makes us better listeners and better counselors. We are warmer and more personal in the way we communicate and do business. We are less likely to let our egos get in the way of resolving issues or disputes for our clients. A "woman's touch" packaged with a lawyer's mind makes for an unbeatable combination.

If that is true, well, so what? How can a woman capitalize on her superior social skills and warmth, in a profession – in fact, a business world – where men tend to dominate? In other words, how can women exploit that advantage? Coulter doesn't answer that question.

The rainmaking game
From a unisex point of view, this book is about building a successful law practice, with a focus on selling. Here are the chapter titles:

  1. So, How EXACTLY Do You Sell Legal Services?

  2. The Sales Process: Pre-approach

  3. The Sales Process: Approach

  4. The Sales Process: Qualify and Assess Needs

  5. The Sales Process: Strategize

  6. The Sales Process: Address Needs and Present

  7. The Sales Process: Asking for the Business and Closing

  8. Maintaining Client and Contact Relationships

  9. Key Client Strategies for Retention and Growth

  10. Sales Confidence – Build It and They Will Come

  11. Connecting with Clients

Coulter also dumped four articles on sales-related topics, written by other authors, in the back of the book. The information and guidance in these articles should have been integrated into the main part of the book, for the reader's convenience – but hey, who's got the time?

About the author
Silvia L. Coulter served as director of marketing and business development for Hale and Dorr (now Wilmer Cutler Pickering Hale and Dorr), and as chief marketing officer for Dorsey & Whitney. In 1986 she co-founded Coulter King & O'Neill, Inc., a national legal management-consulting firm in Boston. She is a co-founder of the Legal Sales and Service Organization (
www.legalsales.org) and is a past national president of the Legal Marketing Association.


About the reviewer
David M. Freedman (
www.freedman-chicago.com) is a Chicago-based writer and media relations consultant, specializing in the fields of law and finance. He won a Your Honor Award in 2001 from the Legal Marketing Association for excellence in public relations. He is a coauthor of The GET GOOD PRESS Series for Lawyers, a series of handbooks on media relations (www.getgoodpress.com).

 

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Copyright © 2005-2008 David M. Freedman
Posted 7/3/05